Last Updated: March 2026

Please read these Terms of Service carefully before using www.artisanthai.com (the “Site”). These Terms of Service apply to your use of the Site and to orders placed through it. By using the Site or placing an order, you agree to these Terms of Service. Nothing in these Terms limits any rights you may have under applicable consumer law.

General

ArtisanThai operates an online retail store offering tea and related products. We may update these Terms of Service from time to time by posting a revised version on this page with an updated date.

Product Information

Our products are sold as teas and tea-style beverages. Product descriptions, ingredients, availability, pricing, and related information may be updated from time to time.

Information on this Site is provided for general product and shopping information only. It is not medical advice.

Eligibility, Orders and Payment

By placing an order on the Site, you confirm that you are legally able to enter into a binding contract in your jurisdiction.

Prices are shown on the Site and at checkout in the applicable currency for your order. We may correct pricing, listing, or stock errors where reasonably necessary.

Payment must be completed before an order is processed. Available payment methods are shown at checkout and may vary depending on your order, location, and device.

We do not store your full payment card details on our own servers.

Order Acceptance

After you place an order, we will normally send an order confirmation email acknowledging receipt of your order. This confirmation does not necessarily mean that your order has been accepted.

We may refuse, limit, or cancel an order where reasonably necessary, including where products are unavailable, payment cannot be authorised, fraud or misuse is suspected, or pricing or listing errors have occurred. If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.

UK and Other Consumer Rights

If consumer protection laws apply in your country of residence, those rights continue to apply and are not limited by these Terms of Service.

For example, UK consumers may have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, including a 14-day cancellation right for many distance purchases, subject to legal exceptions.

Where cancellation rights apply, returned goods must meet the applicable legal conditions and any conditions clearly stated in our Refund and Return Policy.

Shipping and Delivery

We ship to selected destinations. Shipping options, estimated delivery times, and any shipping charges are shown on the Site or during checkout.

Delivery estimates are not guaranteed and may be affected by customs, carrier operations, or other factors outside our reasonable control.

Customers are responsible for checking local import rules and for any customs duties, taxes, or fees unless stated otherwise at checkout.

Returns and Refunds

Our returns, refunds, and replacement procedures are set out in our Refund and Return Policy, which forms part of these Terms of Service.

Nothing in these Terms affects any mandatory refund, cancellation, or other consumer rights that apply under law.

Chargebacks and Payment Disputes

If you have a problem with an order or payment, please contact us first so we can try to resolve the issue promptly.

This does not affect any rights you may have to raise a dispute with your card issuer, bank, payment provider, or under applicable consumer law.

If a payment dispute or chargeback is opened, we may provide relevant order records, tracking information, and correspondence to the relevant payment provider so the dispute can be reviewed.

Customer Accounts

If you create an account on the Site, you are responsible for keeping your login details confidential and for activities carried out under your account. Please notify us promptly if you believe your account has been used without authorisation.

Intellectual Property

All content on the Site, including text, images, logos, graphics, and other materials, is owned by ArtisanThai or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or use Site content for commercial purposes without prior written permission, except as permitted by law.

Prohibited Uses

You agree not to use the Site for unlawful purposes or in a way that could damage, disable, or impair the Site or related systems.

Engaging in fraud or other unlawful activity.
Attempting to gain unauthorised access to the Site, accounts, or systems.
Using the Site or products for unauthorised resale or commercial distribution.

Limitation of Liability

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited.

Subject to that, and to the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Site or purchases made through it.

Our total liability in relation to a specific order will not exceed the amount paid for the relevant product, except where a greater amount is required by law.

Indemnity

You agree to be responsible for losses we suffer as a result of your breach of these Terms or unlawful misuse of the Site, to the extent permitted by applicable law.

Complaints and Disputes

If you have a complaint, please contact us first using the details below so we can try to resolve it fairly and promptly.

Governing Law and Jurisdiction

These Terms of Service are governed by the laws applicable to the business identified on this Site, except to the extent that mandatory consumer protection laws in your country of residence apply and cannot be excluded.

Any dispute will be dealt with by the courts that have jurisdiction under applicable law.

Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Changes to These Terms

We may update these Terms of Service from time to time. Any updated version will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about these Terms of Service, please contact us through our Contact page at www.artisanthai.com/contact-us.