Shipping Policy

Australia and New Zealand — temporarily paused

We are not currently able to ship to Australia or New Zealand. Both countries apply strict import restrictions to botanical and food products, and parcels have been held or destroyed at the border. Rather than take payment for tea that may never arrive, we have paused orders to both countries for the time being.

This is a temporary measure, not a permanent withdrawal — we are working on a compliant route and hope to reopen. If you would like to be told when we do, email service@artisanthai.com and we will add you to the list and write to you. There is no need to check back or chase us.

Last updated: June 19, 2026

1. Order Processing & Dispatch

  • Orders are normally prepared and dispatched within 1โ€“3 business days after payment confirmation.
  • You will receive a shipment notification email with tracking details as soon as your package is dispatched.

2. Shipping Destinations & Estimates

  • We ship internationally to the countries listed at checkout.
  • Delivery times vary by destination, typically taking between 6โ€“14 business days from the date of dispatch. Please note that transit times may be affected by customs clearance, carrier delays, and destination-country processing.

3. Shipping Costs & Refunds

  • Free tracked shipping on orders of US$45.00 or more. The threshold is applied to your order value before any discount code is deducted, so using a coupon does not remove your free shipping.
  • On orders below US$45.00 a flat tracked-shipping fee applies: US$6.90 for standard packs, or US$9.90 (United States) and US$8.90 (all other destinations) for the 5-teabag sample pack. The 25-teabag pack ships free at any order value.
  • Some destinations receive free tracked shipping on every order, whatever the value. The exact shipping cost for your delivery address is always calculated and displayed at checkout before you complete your purchase.
  • Cancellation Refunds: If you cancel your order within our 30-day return window, we will refund the basic outbound shipping costs in addition to the product purchase price. If you choose an expedited or non-standard shipping method, only the cost of standard outbound delivery will be refunded.
  • Return Shipping: Customers are responsible for the cost of returning items for change of mind or cancellation. If an item is returned because it is faulty (under the Consumer Rights Act 2015), we will cover or reimburse the return shipping costs.

4. Customs, Duties & Taxes

  • Our company, THAITEAS LTD, is registered in the UK but is not VAT-registered. No VAT is charged by us on your purchase.
  • For international shipments, you (the customer) are the importer of record and are responsible for any customs duties, import VAT, import taxes, clearance fees, or inspection charges levied by the destination country's customs authorities.

Shipping Method & Destinations

All orders are sent using tracked postal or courier services appropriate to the destination, and a tracking number is emailed to you when your order is dispatched. We ship internationally; the destinations available to you, along with the exact shipping cost, are shown at checkout before you pay. Any import duties or taxes for international orders are the responsibility of the recipient.