Shipping Policy
Australia and New Zealand — temporarily paused
We are not currently able to ship to Australia or New Zealand. Australia (DAFF) and New Zealand (MPI) apply strict biosecurity controls to imported botanical and food products. Rather than take payment for tea that may not clear, we have paused orders to both countries for the time being.
This is a temporary measure, not a permanent withdrawal — we are working on a compliant route and hope to reopen. If you would like to be told when we do, email contact@artisanthai.com and we will add you to the list and write to you. There is no need to check back or chase us.
Shipping at a glance
Every order ships from Thailand with full tracking. We dispatch within 1–3 business days of payment, and delivery normally takes 6–14 business days after dispatch. Prices are in US dollars, the minimum order is US$25.00, and the exact shipping cost for your address is shown at checkout before you pay.
| Your order | Shipping |
|---|---|
| Any order of US$45.00 or more (counted before coupons) | Free, tracked |
| Any order under US$45.00 | US$19.90, tracked |
| 15 Botanical Blend — 25-teabag pack | US$19.90 per pack |
| 15 Botanical Blend — 50-teabag pack | US$14.90 per pack |
| 15 Botanical Blend — 75 teabags or more | Free, whatever the order value |
| Delivery to Hawaii (any order) | US$59.90 flat — replaces every rule above |
| Delivery to Canada (any order) | US$15.90 up to 50 teabags, then US$19.90 per 150 teabags or part of that (US$39.80 for 250), free from 1,000 teabags — replaces every rule above |
| Australia and New Zealand | Not available for now (see above) |
The two smallest packs of the 15 Botanical Blend carry their own charge even when the order total is over US$45.00; every other tea in a basket of US$45.00 or more ships free. Nothing is added for taxes, duties or customs at checkout — see section 4 below.
Last updated: September 12, 2026
1. Order Processing & Dispatch
- Orders are normally prepared and dispatched within 1–3 business days after payment confirmation.
- You will receive a shipment notification email with tracking details as soon as your package is dispatched.
- If we cannot dispatch within that time, we will contact you with a revised estimate and the option to wait or cancel for a full refund.
2. Shipping Destinations & Estimates
- We ship internationally to the countries listed at checkout, including the United States, Canada, the UK and most of Europe. Australia and New Zealand are paused for now (see the notice at the top of this page).
- Delivery typically takes 6–14 business days from the date of dispatch. Transit times can be affected by customs clearance, carrier delays, public holidays and destination-country processing, so these are estimates rather than guarantees.
- If your parcel has not arrived within 30 business days of dispatch, email contact@artisanthai.com with your order number and we will trace it with the carrier.
3. Shipping Costs & Refunds of Shipping
- Shipping costs are set out in the table above. The US$45.00 free-shipping threshold is measured on your order value before any discount code is applied, so using a coupon never removes free shipping.
- The exact shipping cost for your delivery address is always calculated and displayed at checkout before you complete your purchase.
- Cancellation refunds: if you cancel within our 30-day return window, we refund the standard outbound shipping you paid in addition to the product price. If you chose an expedited or non-standard shipping method, only the cost of standard outbound delivery is refunded.
- Return shipping: you are responsible for the cost of returning items for change of mind or cancellation. If an item is returned because it is faulty (under the Consumer Rights Act 2015), we cover or reimburse the return shipping costs. See our Refund Policy.
4. Customs, Duties & Taxes
- Nothing is added at checkout. We do not charge VAT, sales tax, duties or customs fees: the product price plus the shipping shown is the full amount we take. Our company, THAITEAS LTD, is registered in the UK and is not VAT-registered.
- United States: our parcels are cleared through US customs before they enter the domestic delivery network. US customers are not normally asked to pay anything on delivery.
- Other countries: import duty or tax may apply depending on where you live. You are the importer of record, so any such charge is set by your government and payable to it; it is not part of our price. If you are unsure what applies in your country, check with your customs authority before ordering.
- If you are ever asked to pay a charge on delivery, email us the notice before paying and we will look into it with the carrier.
5. Tracking
- All orders are sent using tracked postal or courier services appropriate to the destination, and the tracking number is emailed to you when your order is dispatched.
- You can follow your parcel at any time on our order tracking page using your order number and the email you used at checkout.
- Tracking can take a few days to begin updating after a parcel leaves Thailand; that is normal.