Terma dan Syarat

Last updated: March 2026

Please read these Terms and Conditions carefully before using ArtisanThai.com.

1. About These Terms

These Terms and Conditions govern your use of ArtisanThai.com and any orders placed through the website. By using our website or placing an order, you agree to these Terms and Conditions. Nothing in these Terms limits any rights you may have under applicable consumer law.

2. Company Information

THAITEAS LTD
9 Bourne Road, Bexley, England, DA5 1LW
Company Number: 16870792 (England & Wales)
Email: service@artisanthai.com
Phone: +44 7311 132205

3. Products

ArtisanThai.com offers tea and related products. Product descriptions, availability, and pricing may change from time to time. We may update or discontinue products without notice.

4. Pricing and Payment

Prices shown on the website or at checkout are the prices applicable to your order at the time you place it. Currency, payment methods, and any applicable charges are shown during checkout.

Payment is processed using the payment methods made available for your order at checkout. We do not store your full payment card details on our servers.

5. Orders and Acceptance

After you place an order, we will normally send an order confirmation email acknowledging receipt of your order. This confirmation does not necessarily mean that the order has been accepted.

We may cancel or refuse an order where reasonably necessary, including where products are unavailable, payment cannot be authorised, pricing or listing errors have occurred, or fraud or misuse is suspected. If we cancel an order after payment has been taken, we will refund the amount paid using the original payment method where possible.

6. Shipping and Delivery

Shipping times, delivery options, and any shipping charges are described on the website or during checkout. Please review our Dasar Penghantaran for more information.

International customers are responsible for checking local import rules and for any customs duties, taxes, or fees unless stated otherwise at checkout.

7. Returns and Refunds

Our returns, refunds, and replacement procedures are explained in our Dasar Pengembalian Wang dan Pemulangan. Any statutory cancellation or refund rights that apply to you under consumer law are not limited by these Terms.

8. Website Use and Intellectual Property

All content on this website, including text, graphics, logos, images, and other materials, is owned by THAITEAS LTD or used with permission and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit website content for commercial purposes without prior written permission, except as permitted by law.

9. Liability

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited under applicable law.

Subject to that, we are not liable for indirect or consequential losses arising from use of the website or from purchases made through it, to the extent permitted by law.

10. Governing Law

These Terms are governed by the laws of England and Wales, except to the extent that mandatory consumer protection laws in your country of residence apply and cannot be excluded.

Any dispute will be dealt with by the courts that have jurisdiction under applicable law.

11. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Email: service@artisanthai.com
Phone: +44 7311 132205
Address: 9 Bourne Road, Bexley, England, DA5 1LW