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Questions about an order, a return, shipping, or our teas? Reach a real member of our UK-based team — we’re glad to help.

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    Quick answers

    Where is my order?
    You’ll receive a tracking link by email once your order ships. You can also track your shipment here. If your tracking hasn’t updated in a few days, email us your order number and we’ll chase it for you.
    How do I return an item or get a refund?
    We accept returns of unopened items within 30 days. Full details, including how to start a return, are on our Returns & Refunds page. Email us first and we’ll guide you through it.
    Which countries do you ship to, and how long does it take?
    Delivery destinations, times and costs are listed on our Shipping page. Eligible orders include free tracked shipping.
    What’s in your teas? Are there allergens?
    Every product page lists the full ingredients. Our teas are packaged food and beverage products for everyday enjoyment — not supplements or health products. If you have a specific dietary question, just ask and we’ll help.

    We use the details you provide only to respond to your enquiry. We never sell your information. See our Privacy Policy for how we handle your data.

    In addition to our 30-day goodwill returns on unopened items, UK customers have a statutory right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013. Full details are on our Returns & Refunds page.

    ArtisanThai products are packaged food and beverage items for everyday enjoyment. They are not marketed as supplements, wellness products, remedies, medicines, treatments, cures, or health products. Full ingredient lists are shown on each product page.

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