ArtisanThai 30-Day Return Policy: Hassle-Free Returns
⏱ 3 min read
Key Takeaways
- You have 30 days from delivery to start a return on eligible items.
- Unopened botanical teas and Thai tea blends qualify for a full refund or exchange.
- Returns are simple: contact support, pack the item, and ship it back with your order reference.
Why We Offer a 30-Day Return Window
Choosing a new tea should feel relaxed, not risky. Whether you are trying a floral butterfly pea infusion, a bold Thai tea blend, or a tart roselle hibiscus cup for the first time, our 30-day return window gives you room to taste, brew, and decide with confidence. If something is not right, we make it easy to send it back.
What You Can Return
Most ArtisanThai products are eligible for return within 30 days of delivery. To keep the process smooth for everyone, please review the simple conditions below before sending an item back.
- Unopened items: Sealed, unopened botanical teas and Thai tea mixes qualify for a full refund or exchange.
- Damaged or incorrect orders: If your parcel arrives damaged or you received the wrong item, we will replace it or refund it at no cost to you.
- Original packaging: Please return items in their original packaging where possible so they reach us safely.
Explore Our Botanical Teas
Discover the authentic flavors of Thailand, from floral infusions to rich, traditional tea blends. Ethically sourced and thoughtfully packed.
Shop the Collection →How to Start a Return
- Contact our support team within 30 days of delivery and include your order number.
- Let us know whether you would prefer a refund or an exchange.
- Pack the item securely, ideally in its original packaging.
- Ship it back using the instructions our team provides.
- Once we receive and check the item, we process your refund or send your replacement.
Frequently Asked Questions
- How long do I have to return an order?
- You have 30 days from the delivery date to start a return on eligible items.
- Can I return a tea I have already opened?
- Sealed, unopened items are eligible for a full refund or exchange. If an opened item arrived damaged or was not what you ordered, contact our team and we will make it right.
- How will I receive my refund?
- Refunds are issued to your original payment method once we receive and inspect the returned item.
- What if my order arrives damaged?
- If your parcel arrives damaged or you received the wrong product, reach out to support and we will replace or refund it at no extra cost.
- Who covers return shipping?
- For damaged or incorrect orders, we cover return shipping. For other returns, return shipping arrangements are confirmed by our support team when you start the process.
Recommended Products
Disclaimer: This article is for informational and cultural purposes only. Thai Herbal Tea is a traditional food-grade herbal tea and is not intended to diagnose, treat, support, or prevent any disease. Always consult a qualified healthcare professional for any health concerns.