Yes, we offer free worldwide shipping on all our authentic Thai products, including Tapee Tea and Thai artisan handicrafts. No matter where you are located—USA, Canada, UK, Australia, or New Zealand—you can enjoy the benefits of our organic herbal tea and traditional Thai crafts without any additional shipping costs. All orders include tracking numbers for secure delivery.

Most of our items, including Tapee Tea and Thai herbal tea products, come with free worldwide shipping, meaning our customers won’t pay any additional fees. We cover these costs ourselves. The shipping conditions remain unchanged, offering the same guarantees, tracking options, and reliable delivery to 150+ countries worldwide.

We take pride in delivering the highest quality Tapee Tea and Thai herbal tea products to our customers. That’s why we offer a freshness guarantee. If you are not satisfied with the freshness of your herbal Thai tea or any wellness product, please contact us within 30 days of receiving your order, and we will be happy to assist you with a replacement or refund.

We accept returns within 7 days of receiving your product. The buyer is responsible for return shipping costs. Original shipping fees (even if marked as “free”) will be deducted from the refund based on the actual amount shown on the lading bill. Additionally, Thai import fees amounting to 17% of the order’s total value will also be deducted from the refunded amount.

For a refund, the product must be returned in its original condition with an international tracking number. Items that are missing or incomplete will not qualify for a refund.

Wholesale Orders of Tapee Tea — For large orders of 10 packs (250 teabags) of Tapee Tea or more, these are considered wholesale purchases and do not qualify for returns or refunds. New customers are strongly encouraged to place a smaller quantity order first to experience tapee tea benefits before purchasing in bulk.

Once we receive your return, refunds will be processed within 7 days. While we typically issue refunds to the original method of payment, we may request to process the refund through an alternative method. For more information, please refer to our refund policy.

Processing times for Tapee Tea USA orders and other products vary based on the day of the week. Typically, orders are shipped within 1-3 business days. When you buy Tapee Tea online from ArtisanThai, we prioritize quick dispatch to ensure fresh delivery. Processing and delivery times are estimates based on the majority of orders and do not constitute a binding commitment from our side.

Delivery times for Tapee Tea and Thai artisan handicrafts vary depending on the destination and time of year. Typically, delivery (transportation) takes 3-12 days to USA, Canada, UK, Australia, and other countries, but customs processing or weather conditions may occasionally cause delays. These issues, while regrettable, are beyond our control and responsibility. If you experience any delays with your Tapee Tea USA order, please inform us, and we’ll do our best to assist you promptly.

First, track your Tapee Tea or Thai herbal tea order using our tracking page. If your order status has been updated within the last 4 days, please kindly wait. Most orders are delivered within 14 days, depending on parcel traffic, customs clearance, and weather conditions. If your order status hasn’t been updated in the past 4 days, feel free to contact us. Please note that if your parcel was shipped via USPS, the status will only update again once it reaches U.S. borders.

In the rare event that your Tapee Tea or Thai artisan craft package arrives damaged, please take immediate action by capturing a video of the unboxing. This will enable us to initiate a claim with the delivery provider and resolve the issue as quickly as possible. Your cooperation is greatly appreciated in maintaining our quality standards for authentic Thai products.

Yes, you can contact our customer service team if you have any questions about Tapee Tea benefits, tapee tea side effects, product authenticity, or shipping. Whether you’re looking for information about tapee tea ingredients, tapee tea reviews, or need help with your order, please use our contact form to get in touch with us, and we will be happy to assist you promptly.