Welcome to ArtisanThai.com. This page explains how to place an order and complete your purchase securely through our payment partners Pay Solutions (Payso) und Mollie. Please read the steps below carefully before checking out.

1. Browse & Select Products

Browse our shop and view full product details — including ingredients, quality, size, and health benefits — on each product page. All product information is clearly displayed to help you make an informed decision. Add the items you wish to purchase to your shopping cart.

2. Review Your Cart

Before proceeding to checkout, review your cart to confirm:

  • Product names, quantities, and variants are correct
  • Prices are displayed in Thai Baht (THB) or your selected currency
  • Any applicable discount codes have been applied

3. Proceed to Checkout

Click Proceed to Checkout. You will be asked to provide your shipping address and contact details. All fields marked with an asterisk (*) are required.

4. Choose Your Payment Method

We offer two secure payment gateways depending on your location and preferred method:

Pay Solutions (Payso) — Thai Payment Gateway

Ideal for customers in Thailand and Southeast Asia. Accepted methods include:

  • Credit / Debit Cards — Visa, Mastercard (PCI DSS compliant, processed securely via Pay Solutions)
  • PromptPay — Instant QR code payment for Thai bank accounts
  • Mobile Banking — Supported Thai banks via Pay Solutions network
  • Thai E-Wallets — Including TrueMoney Wallet and other supported wallets

All Pay Solutions payments are processed in Thai Baht (THB). If your card is issued in a foreign currency, your bank or card issuer will apply the applicable exchange rate. Pay Solutions is authorised to convert foreign currency orders to THB at the exchange rate in effect on the date of your transaction.

Mollie — International Payment Gateway

Ideal for international customers in Europe and worldwide. Mollie is a licensed European payment service provider (PSP) regulated under Dutch law and PSD2. Accepted methods include:

  • Credit / Debit Cards — Visa, Mastercard, American Express
  • iDEAL — For customers with Dutch bank accounts
  • Bancontact — For Belgian customers
  • SEPA Bank Transfer — Euro-denominated bank transfers
  • PayPal — Available via Mollie checkout
  • Apple Pay & Google Pay — Supported on compatible devices
  • Klarna — Buy now, pay later (where available)

Mollie payments may be processed in EUR, GBP, USD or other supported currencies depending on your location. Currency conversion fees may apply according to your bank’s policy. For full details on Mollie’s payment processing, refer to mollie.com/en/terms.

5. Secure Payment Redirection

After selecting your payment method, you will be securely redirected to the respective payment page — either hosted by Pay Solutions (paysolutions.asia) or Mollie (mollie.com). ArtisanThai.com does not store or process your card details directly. All sensitive payment data is handled exclusively by the respective payment provider, both of which comply with international security standards including PCI DSS.

6. Confirm Your Order

Once payment is completed successfully:

  • You will be redirected back to ArtisanThai.com with an Order Confirmation Seite
  • An order confirmation email will be sent to your registered email address
  • Your order number will be provided — please keep this for your records

7. Delivery & Shipping

Orders are processed within 1–3 business days. Delivery times depend on your location:

  • Domestic (Thailand): 2–5 business days
  • International: 7–21 business days depending on destination country and customs

You will receive a shipment tracking number by email once your order has been dispatched. For full details, please refer to our Versandpolitik.

8. Returns & Refunds

If you are not satisfied with your order, please review our Erstattungs- und Rückgabebestimmungen. Return requests must be submitted within the applicable window stated in our policy. Refunds are processed back to the original payment method via the same gateway used for the original transaction (Pay Solutions or Mollie). Refund timelines may vary depending on the payment provider’s settlement terms.

9. Order Issues & Customer Support

If you experience any issues with your order or payment, please contact us immediately:

  • Email: contact@artisanthai.com
  • Contact Form: Kontakt
  • Live Chat: Available on-site via our chat widget

For payment disputes related to a Pay Solutions / Payso transaction, contact Pay Solutions support at paysolutions.asia. For disputes related to a Mollie transaction, contact Mollie support at mollie.com/en/contact.

10. Payment Security & Your Data

Your personal and payment data is protected under our Datenschutzbestimmungen. We take fraud prevention seriously and use industry-standard tools to protect every transaction. For further information on how each payment provider handles your data, please review:

Last updated: March 2026. ArtisanThai.com is a merchant operating under service agreements with Pay Solutions Co., Ltd. (Thailand) and Mollie B.V. (Netherlands). All transactions are governed by the applicable laws of the respective payment provider’s jurisdiction and Thai law.