Terms and Conditions

Last updated: March 2026

Please read these Terms and Conditions carefully before using the artisanthai.com website operated by THAITEAS LTD.

1. Agreement to Terms

By accessing or using our website, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you disagree with any part of these terms, you may not access the website.

2. Company Information

THAITEAS LTD
9 Bourne Road, Bexley, England, DA5 1LW
Company Number: 16870792 (Companies House, England & Wales)
Email: service@artisanthai.com
Phone: +447311132205

3. Products and Services

ArtisanThai sells authentic Thai herbal teas, wellness products, and related merchandise. All products are subject to availability. We reserve the right to discontinue any product at any time.

4. Pricing and Payment

All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise. We accept payments via:

• Mollie – Supporting credit/debit cards, iDEAL, Bancontact, and other local payment methods for international customers
• Pay Solutions (Payso) – Thai payment gateway for customers in Thailand (coming soon)
• PayPal

Payment is processed securely. We do not store your full payment card details on our servers.

5. Order Processing

Upon placing an order, you will receive an order confirmation email. Orders are processed within 1-3 business days. We reserve the right to refuse or cancel any order at our discretion, including if products are listed at an incorrect price due to typographical errors.

6. Shipping and Delivery

Shipping times and costs vary by destination. Please refer to our Política de envíos for full details. International customers should be aware of potential customs duties and taxes applicable in their country.

7. Returns and Refunds

We offer a 30-day return policy for most items in their original, unopened condition. Perishable food items and personalised products may not be eligible for return. Please review our Refund & Returns Policy for full details.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of THAITEAS LTD or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, THAITEAS LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of our website or products.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:
Email: service@artisanthai.com
Phone: +447311132205
Address: 9 Bourne Road, Bexley, England, DA5 1LW