Frequently Asked Questions
Where do you deliver?
We are delighted to share that our valued customers span the globe, and we're excited to offer worldwide delivery services!
Where do you ship from?
Ensuring swift delivery is our top priority, and we take pride in dispatching your orders promptly from Thailand. Rest assured, it's not just about speed; it's a guarantee of receiving authentic Thai products.
How long does the shipping take?
Shipping times fluctuate based on location and the time of year. Normally, the delivery period ranges from 8 to 15 days, but there might be occasional extensions due to customs processing. If you encounter any delays with your package, kindly notify us, and we'll make every effort to assist you promptly!
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can also log into your account on our website to view the status of your order and track its delivery. Recommended website to check status of your package: https://www.17track.net/en
Is my payment safe?
We've chosen Stripe as our payment gateway because it's a recognized and reliable platform that prioritizes user security. With Stripe, you can trust that your transactions are processed with the utmost care, utilizing advanced encryption and security measures to safeguard your financial information. Your peace of mind is our priority, and Stripe helps us ensure a secure and seamless payment experience for our valued customers.
What do you sell on your store?
Explore our store, where the spotlight is on Tapee Tea, celebrated for its diverse health advantages. Rooted in generations of Thai tradition, Tapee Tea has been a reliable remedy for alleviating joint and back pains, menstrual discomfort, herniated nerves, and is renowned as a remarkable hangover cure with its detoxifying properties. But that's just the beginning – in addition to Tapee Tea, our selection includes various other renowned Thai natural products, offering you a comprehensive array of natural remedies. Welcome to a world of holistic well-being!
Are your products original?
Absolutely! We take pride in offering only authentic and original products. Our commitment to quality means that every item in our inventory is sourced directly from reputable suppliers, ensuring that you receive genuine products that meet our high standards. We're based in Thailand, and to enhance your shopping experience, we've partnered with Stripe, a globally recognized and secure payment gateway. This combination allows us to seamlessly connect with customers worldwide while assuring you of the authenticity and reliability of our products. Shop with confidence, knowing that each product is the real deal, and your satisfaction is our top priority.