Last Updated: March 2026

Introduction

This Privacy Policy explains how ArtisanThai collects, uses, shares, and protects personal information when you visit ArtisanThai.com, place an order, contact us, or otherwise interact with our website.

ArtisanThai is the data controller for the personal information described in this policy.

This Privacy Policy applies to visitors and customers who use ArtisanThai.com. Depending on your location, you may have additional privacy rights under applicable law.

Who We Are

ArtisanThai.com is an e-commerce website offering tea and herbal products. If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact us using the details in the “Contact Us” section below.

Personal Information We Collect

We may collect the following categories of personal information:

  • Contact and order details: Name, email address, phone number, billing address, shipping address, and order details.
  • Payment-related information: Billing details and transaction-related information necessary to process your order. Full card details are processed by the payment providers shown at checkout and are not stored by us.
  • Account and enquiry information: Information you provide when you contact us, submit a form, use live chat, or communicate with customer support.
  • Technical and usage information: IP address, browser type, device type, operating system, referral URL, pages viewed, and general interaction data collected through cookies, analytics tools, and similar technologies.
  • Fraud-prevention information: Information used to assess order risk and protect our website, business, and customers from fraud or misuse.

How We Collect Information

We collect personal information directly from you when you place an order, contact us, create an account, subscribe to marketing communications, use live chat, or otherwise interact with our website.

We also collect certain technical and usage information automatically through cookies, server logs, analytics tools, and similar technologies.

In some cases, we may receive information from service providers that support payments, fraud prevention, analytics, delivery, or customer communications.

How We Use Your Information

We use personal information for the following purposes:

  • To process, fulfil, and deliver orders.
  • To take payment and manage transactions.
  • To provide customer service and respond to enquiries.
  • To send service-related communications such as order confirmations, delivery updates, and support messages.
  • To operate, maintain, troubleshoot, and improve our website and services.
  • To prevent fraud, abuse, security incidents, and other misuse of our website or services.
  • To comply with legal, tax, accounting, and regulatory obligations.
  • Where permitted or where you have agreed, to send marketing communications and measure the performance of our advertising and marketing activities.

Legal Bases for Processing

Where UK GDPR, EU GDPR, Thai PDPA, or similar laws apply, we rely on one or more of the following legal bases:

  • Contract: Where processing is necessary to process your order, take payment, deliver goods, provide support, or manage your account.
  • Legal obligation: Where processing is necessary to comply with tax, accounting, legal, or regulatory requirements.
  • Legitimate interests: Where processing is necessary to operate, protect, and improve our business, website, services, and fraud-prevention processes, provided those interests are not overridden by your rights.
  • Consent: Where required, for example for marketing communications or non-essential cookies and similar technologies. You can withdraw consent at any time.

When Information Is Required

Certain personal information is required so that we can process your order, take payment, arrange delivery, respond to support requests, or comply with legal obligations.

If you do not provide required information, we may not be able to complete your order or provide certain services.

How We Share Your Information

We may share personal information with the following categories of recipients where necessary:

  • Payment providers: To process payments and related transactions.
  • Delivery and logistics providers: To fulfil and deliver orders.
  • Website, hosting, and security providers: To operate, secure, and maintain our website and systems.
  • Analytics, advertising, and marketing providers: To understand website usage, improve performance, and support advertising or marketing activities where permitted.
  • Customer support and communication providers: To help us respond to enquiries and manage communications.
  • Fraud-prevention and risk-management providers: To help detect and prevent fraudulent or high-risk activity.
  • Professional advisers and authorities: Including legal, tax, accounting, regulatory, or law-enforcement bodies where required or permitted by law.
  • Business transfer parties: If all or part of our business is reorganised, sold, merged, or transferred.

Where we name or link to third-party providers elsewhere on our website, those providers may also process personal information in accordance with their own terms and privacy notices.

Cookies and Similar Technologies

We use cookies and similar technologies to provide core site functions, remember preferences, understand website traffic, improve performance, and support advertising or remarketing where permitted.

Some cookies are necessary for the website and checkout to function properly, while others are optional and used for analytics, advertising, or personalisation.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies. You can manage your preferences through our cookie tools, where available, and through your browser settings.

Live Chat and Customer Communications

If you use live chat, contact forms, or customer support channels, we may collect your contact details, message content, and related technical information so we can respond to your enquiry and improve support.

You do not have to use live chat, and you can contact us by email or through our contact page instead.

International Transfers

Because ArtisanThai operates internationally and uses service providers in different countries, your personal information may be transferred to and processed outside your country of residence, including in Thailand and other countries where our service providers operate.

Where required by applicable law, we take steps to put appropriate safeguards in place for international transfers.

If you would like more information about international transfer safeguards, please contact us.

Data Security

We use technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Our website uses HTTPS encryption for data transmitted through the site. Payment information is processed by the payment providers shown at checkout rather than stored in full on our servers.

No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to protect the information we handle.

Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing support, maintaining records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.

If we do not need personal information any longer, we will delete it, anonymise it, or securely retain it only where continued retention is required by law.

Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate or incomplete personal information.
  • Request deletion of personal information in certain circumstances.
  • Request restriction of processing in certain circumstances.
  • Object to certain processing, including certain direct marketing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.
  • Lodge a complaint with a relevant supervisory or regulatory authority.

To exercise your rights, please contact us using the details below. We may need to verify your identity before completing your request.

Complaints

If you are in the UK, you can complain to the Information Commissioner’s Office (ICO). If you are in the EU or EEA, you can complain to your local data protection authority. If you are in Thailand, you may contact the relevant authority responsible for personal data protection matters.

Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete the information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy notices.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations.

Any updates will be posted on this page with a revised “Last Updated” date.

Contactar-nos

If you have questions about this Privacy Policy or want to make a privacy-related request, please contact us via our contact page: https://www.artisanthai.com/contact-us