{"id":2287,"date":"2024-09-17T13:59:17","date_gmt":"2024-09-17T13:59:17","guid":{"rendered":"https:\/\/www.artisanthai.com\/?page_id=2287"},"modified":"2026-06-15T03:56:48","modified_gmt":"2026-06-15T03:56:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.artisanthai.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
\n

Frequently Asked Questions<\/h2>\n

Do you offer worldwide shipping?<\/h3>\n

Yes. We offer international shipping to the countries shown at checkout. Shipping availability, estimated delivery time, and any applicable shipping cost are shown before you place your order.<\/p>\n

What does \u201cFree Shipping\u201d mean?<\/h3>\n

When free shipping is shown at checkout, it refers to free outbound standard shipping. Return and refund rules may differ except where law requires otherwise (for example, the actual cost of outbound shipping may be deducted from discretionary return refunds where permitted by law, except where a full refund is required by law). Free shipping does not include return shipping, customs duties, import VAT, brokerage fees, refused-delivery charges, or other local charges imposed by the destination country.<\/p>\n

In which currency are your prices?<\/h3>\n

Prices are shown in the currency displayed on the product page and checkout. Your bank, card issuer, or payment provider may apply currency conversion fees depending on your payment method.<\/p>\n

What is your freshness guarantee?<\/h3>\n

If your tea arrives damaged, defective, or not as described, contact us within 7 days of delivery with your order number and photos. We will review the issue and may offer a replacement, refund, or another appropriate solution in line with our Refund and Returns Policy.<\/p>\n

What is your return policy?<\/h3>\n

Returns and refunds are handled under our Refund and Returns Policy. Please review that policy before placing an order. Nothing in our policy limits mandatory consumer rights that apply under applicable law.<\/p>\n

How long does order processing take?<\/h3>\n

Orders are normally prepared for dispatch within 1\u20133 business days after payment confirmation.<\/p>\n

How long does delivery take?<\/h3>\n

International delivery normally takes 3\u201312 business days after dispatch, depending on destination, customs processing, local carriers, public holidays, and events outside our control. Delivery estimates are not guarantees of carrier delivery time, but we will notify you if we cannot dispatch your order within the stated processing time. If we cannot dispatch your order within the stated processing time, we will contact you with a revised estimate and give you the option to wait or cancel before shipment for a refund.<\/p>\n

My order has not arrived yet. What should I do?<\/h3>\n

Check your tracking page first. If tracking has not updated for several days or the estimated delivery window has passed, contact customer support with your order number so we can investigate.<\/p>\n

What if my package arrives damaged?<\/h3>\n

Contact us within 7 days of delivery with your order number and photos of the package, shipping label, and product condition. Please keep the packaging until the case is reviewed.<\/p>\n

Can I contact customer service?<\/h3>\n

Yes. Contact us by email, phone, contact form, or live chat where available. Please include your order number for order-related questions.<\/p>\n

\n

Customer Support<\/h3>\n

Email:<\/strong> service@artisanthai.com
\nPhone:<\/strong> +44 7882 753052<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Frequently Asked Questions Do you offer worldwide shipping? Yes. We offer international shipping to the countries shown at checkout. Shipping availability, estimated delivery time, and any applicable shipping cost are shown before you place your order. What does \u201cFree Shipping\u201d mean? When free shipping is shown at checkout, it refers to free outbound standard shipping. […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ocean_post_layout":"","ocean_both_sidebars_style":"","ocean_both_sidebars_content_width":0,"ocean_both_sidebars_sidebars_width":0,"ocean_sidebar":"","ocean_second_sidebar":"","ocean_disable_margins":"enable","ocean_add_body_class":"","ocean_shortcode_before_top_bar":"","ocean_shortcode_after_top_bar":"","ocean_shortcode_before_header":"","ocean_shortcode_after_header":"","ocean_has_shortcode":"","ocean_shortcode_after_title":"","ocean_shortcode_before_footer_widgets":"","ocean_shortcode_after_footer_widgets":"","ocean_shortcode_before_footer_bottom":"","ocean_shortcode_after_footer_bottom":"","ocean_display_top_bar":"default","ocean_display_header":"default","ocean_header_style":"","ocean_center_header_left_menu":"","ocean_custom_header_template":"","ocean_custom_logo":0,"ocean_custom_retina_logo":0,"ocean_custom_logo_max_width":0,"ocean_custom_logo_tablet_max_width":0,"ocean_custom_logo_mobile_max_width":0,"ocean_custom_logo_max_height":0,"ocean_custom_logo_tablet_max_height":0,"ocean_custom_logo_mobile_max_height":0,"ocean_header_custom_menu":"","ocean_menu_typo_font_family":"","ocean_menu_typo_font_subset":"","ocean_menu_typo_font_size":0,"ocean_menu_typo_font_size_tablet":0,"ocean_menu_typo_font_size_mobile":0,"ocean_menu_typo_font_size_unit":"px","ocean_menu_typo_font_weight":"","ocean_menu_typo_font_weight_tablet":"","ocean_menu_typo_font_weight_mobile":"","ocean_menu_typo_transform":"","ocean_menu_typo_transform_tablet":"","ocean_menu_typo_transform_mobile":"","ocean_menu_typo_line_height":0,"ocean_menu_typo_line_height_tablet":0,"ocean_menu_typo_line_height_mobile":0,"ocean_menu_typo_line_height_unit":"","ocean_menu_typo_spacing":0,"ocean_menu_typo_spacing_tablet":0,"ocean_menu_typo_spacing_mobile":0,"ocean_menu_typo_spacing_unit":"","ocean_menu_link_color":"","ocean_menu_link_color_hover":"","ocean_menu_link_color_active":"","ocean_menu_link_background":"","ocean_menu_link_hover_background":"","ocean_menu_link_active_background":"","ocean_menu_social_links_bg":"","ocean_menu_social_hover_links_bg":"","ocean_menu_social_links_color":"","ocean_menu_social_hover_links_color":"","ocean_disable_title":"default","ocean_disable_heading":"default","ocean_post_title":"","ocean_post_subheading":"","ocean_post_title_style":"","ocean_post_title_background_color":"","ocean_post_title_background":0,"ocean_post_title_bg_image_position":"","ocean_post_title_bg_image_attachment":"","ocean_post_title_bg_image_repeat":"","ocean_post_title_bg_image_size":"","ocean_post_title_height":0,"ocean_post_title_bg_overlay":0.5,"ocean_post_title_bg_overlay_color":"","ocean_disable_breadcrumbs":"default","ocean_breadcrumbs_color":"","ocean_breadcrumbs_separator_color":"","ocean_breadcrumbs_links_color":"","ocean_breadcrumbs_links_hover_color":"","ocean_display_footer_widgets":"default","ocean_display_footer_bottom":"default","ocean_custom_footer_template":"","footnotes":""},"class_list":["post-2287","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-very-big","owp-tabs-layout-vertical","has-no-thumbnails","circle-sale"],"_links":{"self":[{"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/pages\/2287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/comments?post=2287"}],"version-history":[{"count":9,"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/pages\/2287\/revisions"}],"predecessor-version":[{"id":29952,"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/pages\/2287\/revisions\/29952"}],"wp:attachment":[{"href":"https:\/\/www.artisanthai.com\/wp-json\/wp\/v2\/media?parent=2287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}